FAQs

General Questions

What types of products do you offer?
We offer custom embroidery and laser engraving on a wide range of products including apparel, hats, tumblers, leather goods, cutting boards, and personalized gift sets.

Do you offer design help or mockups?
Yes! We’re happy to provide design support, layout options, and mockups for approval, especially for custom or bulk orders. A one time set up fee will apply to any designs that we will need to create or modify.

Do you have a physical storefront?
We operate as a private studio based in Georgia. While we don’t have a storefront, local pick-up or meet-up options are available, and we ship nationwide.

How do I place an order?
You can order through our website, request a custom quote using the contact form, or email us directly at info@stitchandember.com.

Custom Orders & Personalization

Can I bring my own item to be customized?
Yes! We can embroider or engrave customer-provided items depending on material compatibility. Contact us before submitting your item to ensure it's eligible and we will also provide a quote.

Is there a minimum order?
No minimums for most custom items. Bulk pricing typically starts at quantities of 10 or more.

Do you offer personalization for gifts or events?
Absolutely! Whether it’s a wedding party, corporate event, or holiday gift set—we’ll customize your order to fit the occasion.

Corporate & Bulk Orders

Do you work with businesses or organizations?
Yes! Stitch & Ember specializes in B2B services. We create branded merchandise, employee appreciation gifts, and client packages with bulk pricing options.

Can you ship individual items directly to employees or clients?
Yes! We offer drop shipping with the option to include gift notes, custom branding inserts, or packaging tailored for corporate gifting.

Do you offer rush orders for events?
Rush orders may be possible depending on our schedule and your order size. Please contact us to confirm availability. A rush fee will apply.

Shipping & Turnaround

What is your typical turnaround time?
Our standard production time is typically 10 business days after payment, excluding shipping time. For larger or more complex orders, we’ll provide an estimated timeline.

How are orders shipped?
We ship nationwide via USPS, UPS, or FedEx depending on the item and destination. You’ll receive tracking information once your order ships.

Payments & Policies

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and online invoice payments. Payment must be made before production begins.

Do you offer returns or refunds?
Due to the custom nature of our products, we do not offer returns or refunds unless there is an error or defect. If there’s an issue, contact us within 3 business days of delivery and we’ll evaluate.