Privacy policy.

Privacy Policy

Last Updated: July 3, 2025

At Stitch & Ember (a DBA of The Craft Loft LLC), your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from www.stitchandember.com (“Site”).

By using our Site, you agree to the practices described below.

1. Information We Collect

We collect both personal information and non-personal information when you interact with our Site.

Personal Information:

  • Name

  • Email address

  • Shipping & billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Customization or order details you provide

Non-Personal Information:

  • Browser type and version

  • IP address

  • Device type

  • Referral links and site navigation behavior

  • Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your orders

  • Communicate with you regarding your purchases or inquiries

  • Send updates or promotional emails (only if you opt-in)

  • Improve our website and customer experience

  • Respond to customer service requests

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We only share your information with trusted third-party services to operate our business, such as:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping carriers (e.g., USPS, UPS, FedEx)

  • Email marketing platforms (with your permission)

  • Web hosting and analytics providers

These partners are obligated to protect your information and use it only to perform specific services for us.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Analyze website traffic and improve performance

  • Remember your preferences

  • Offer a smoother shopping experience

You can adjust cookie preferences in your browser settings. Disabling cookies may affect website functionality.

5. Data Security

We implement reasonable security measures to protect your personal information, including secure hosting, SSL encryption, and limited access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails at any time by clicking “unsubscribe”

  • Request a copy of the personal data we hold about you

To exercise these rights, email us at hello@stitchandember.com.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have done so, please contact us immediately.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before submitting personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date. Continued use of our Site after changes means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 info@stitchandember.com
🌐 www.stitchandember.com