Golf bag pockets are customer-provided items. Stitch & Ember uses professional equipment, appropriate materials and reasonable care throughout the embroidery process. However, the exact composition, coatings, internal construction, age and previous condition of customer-provided items may not always be known.
By submitting a golf bag pocket for embroidery, the customer acknowledges that:
- Replacement of the pocket or golf bag is not guaranteed if the material, coating, construction or previous wear reacts unexpectedly during embroidery.
- Existing holes, stitch marks, fading or impressions from previous embroidery may remain visible.
- Embroidery creates permanent needle penetrations in the material.
- Water resistance or waterproofing may be affected within the embroidered area.
- Certain materials may crease, mark, stretch, pucker or show hoop impressions.
- Stitch & Ember may adjust the size or placement slightly to work safely around seams, zippers and hardware.
- Stitch & Ember may decline any pocket that cannot be embroidered safely.
- Normal production variation is not considered a defect.
- Personalized services are nonrefundable once production has begun.
If Stitch & Ember causes direct, documented damage through an error in workmanship, any compensation will not exceed the amount paid for the embroidery service. Stitch & Ember does not guarantee replacement of the pocket or complete golf bag.